Data Protection

CV66 Casino Privacy Policy

At CV66 Casino, your personal data is handled with care. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data. We believe in being straight with our players — no vague language, no hidden practices.

Last Updated: January 2025 Language: English Applies To: Bangladesh Players
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Privacy at a Glance

How CV66 Casino Handles Your Data

Six things every CV66 Casino player should know about how their personal information is collected, used, and protected.

What We Collect

CV66 Casino collects only the data needed to operate your account — your name, date of birth, email address, payment details, and gameplay activity. We do not collect data we don't need, and we don't ask for information beyond what's required for registration and verification.

SSL Encryption

Every piece of data transmitted between your device and CV66 Casino is protected by SSL (Secure Socket Layer) encryption. This means your login credentials, payment information, and personal details cannot be intercepted in transit. The same standard used by banks.

No Data Selling

CV66 Casino does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within CV66 Casino and is only shared with service providers who are contractually bound to handle it securely and only for the purposes we specify.

Your Control

You have the right to access, correct, and request deletion of your personal data held by CV66 Casino. You can also opt out of marketing communications at any time. These rights are available to all players and can be exercised by contacting our support team.

Cookie Transparency

CV66 Casino uses cookies to keep you logged in, remember your preferences, and analyse platform performance. We use only necessary and functional cookies by default. You can manage your cookie preferences at any time through your browser settings.

Retention Limits

CV66 Casino does not keep your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.

Contents

This Privacy Policy applies to all players who register and use CV66 Casino at cv66-casino.org. By creating an account, you confirm that you have read and understood how CV66 Casino collects and uses your personal data as described in this policy.

1 Introduction

CV66 Casino ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how CV66 Casino collects, uses, stores, and protects personal data in connection with your use of cv66-casino.org and any related services, including the CV66 Casino mobile app.

We understand that privacy matters to our players in Bangladesh. When you hand over your personal information to register at CV66 Casino, you are trusting us to handle it responsibly. That trust is something we take seriously. This policy is written in plain language so you know exactly what is happening with your data — not buried in legal jargon.

This Privacy Policy should be read alongside the CV66 Casino Terms and Conditions. Together, these documents form the complete agreement between you and CV66 Casino regarding your use of the platform and the handling of your personal information.

Plain summary: This policy tells you what data CV66 Casino collects, why we collect it, who we share it with, and what rights you have. We collect only what we need, we protect it properly, and we never sell it.

2 Data We Collect

CV66 Casino collects personal data in the following categories:

Category Examples When Collected
Identity Data Full name, date of birth, gender, nationality Registration & KYC verification
Contact Data Email address, phone number Registration
Financial Data Payment method details, transaction history Deposits & withdrawals
Technical Data IP address, device type, browser, OS Each platform visit
Usage Data Games played, session duration, bet history During gameplay
Communications Data Support chat logs, email correspondence When you contact support
Verification Documents Government-issued ID, proof of address KYC verification process

CV66 Casino does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

Minimum data principle: CV66 Casino only collects data that is genuinely necessary for the purposes described in this policy. We do not collect data speculatively or for purposes we haven't defined.

3 How We Use Your Data

CV66 Casino uses your personal data for the following purposes:

  • Account management — To create, maintain, and manage your CV66 Casino player account, including processing deposits and withdrawals.
  • Identity verification — To verify your age and identity as required by our operating obligations, and to prevent underage gambling and fraud.
  • Payment processing — To process your deposits and withdrawals securely through our payment partners, including bKash, Nagad, and Rocket.
  • Customer support — To respond to your queries, resolve disputes, and provide assistance when you contact the CV66 Casino support team.
  • Responsible gaming — To monitor gameplay patterns and identify players who may be experiencing gambling-related difficulties, and to apply appropriate safeguards.
  • Fraud prevention — To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the CV66 Casino platform.
  • Platform improvement — To analyse how players use CV66 Casino and improve the platform's performance, design, and game selection.
  • Marketing communications — To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive them. You can opt out at any time.
  • Legal compliance — To comply with applicable laws, regulations, and legal obligations, including responding to lawful requests from authorities.

CV66 Casino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a legitimate legal basis to do so.

4 Legal Basis for Processing

CV66 Casino processes your personal data on the following legal bases:

  • Contract performance — Processing your data is necessary to provide the CV66 Casino service you have signed up for, including account management and payment processing.
  • Legal obligation — CV66 Casino is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
  • Legitimate interests — CV66 Casino has a legitimate interest in preventing fraud, improving platform security, and analysing platform usage to improve the service we provide to players.
  • Consent — Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you withdraw consent for marketing communications, CV66 Casino will stop sending promotional emails and notifications. This will not affect your ability to use the platform or receive essential account communications.

5 Data Sharing

CV66 Casino does not sell your personal data. We share your data only in the following limited circumstances, and only with parties who are contractually obligated to handle it securely:

  • Payment processors — We share necessary financial data with payment providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
  • Identity verification providers — We may use third-party KYC (Know Your Customer) services to verify your identity. These providers receive only the data necessary to complete verification.
  • Game providers — Game studios whose titles are available on CV66 Casino may receive anonymised gameplay data for the purpose of game performance analysis. No personally identifiable information is shared with game providers.
  • IT and platform service providers — Companies that provide hosting, security, analytics, and customer support infrastructure to CV66 Casino may process data on our behalf under strict data processing agreements.
  • Legal and regulatory authorities — CV66 Casino will disclose personal data to law enforcement, regulatory bodies, or other authorities when required to do so by law, court order, or to protect the rights and safety of CV66 Casino and its players.

All third parties with whom CV66 Casino shares data are required to implement appropriate technical and organisational security measures and to use the data only for the purposes specified by CV66 Casino.

6 Cookies

CV66 Casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

  • Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
  • Functional cookies — Remember your preferences such as language settings, game display options, and notification preferences. Disabling these may affect your experience on CV66 Casino.
  • Analytics cookies — Help CV66 Casino understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised. We use this to improve the platform for all players.
  • Marketing cookies — Used to deliver relevant promotional content to you based on your activity on CV66 Casino. These are only set with your consent.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from using CV66 Casino properly. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

7 Data Security

CV66 Casino takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

  • SSL/TLS encryption — All data transmitted between your device and CV66 Casino is encrypted using industry-standard SSL/TLS protocols.
  • Secure data storage — Personal data is stored on secure servers with access controls that restrict who can view or modify it.
  • Access controls — Only authorised CV66 Casino personnel with a legitimate need to access your data are permitted to do so. All staff with data access are trained in data protection obligations.
  • Regular security audits — CV66 Casino conducts regular security reviews and penetration testing to identify and address potential vulnerabilities before they can be exploited.
  • Incident response — In the event of a data breach that poses a risk to your rights and freedoms, CV66 Casino will notify affected players and relevant authorities as required by applicable law.

Your role in security: CV66 Casino's security measures protect data on our end. You also play a role — keep your password strong and unique, never share it with anyone, and log out of your account when using shared devices.

8 Data Retention

CV66 Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

  • Account data — Retained for the duration of your active account plus a period of up to 5 years after account closure, as required for legal and regulatory compliance.
  • Transaction records — Financial transaction data is retained for a minimum of 5 years in accordance with anti-money laundering regulations.
  • Identity verification documents — Retained for the duration of your account plus 5 years after closure.
  • Support communications — Chat logs and email correspondence are retained for up to 2 years after the conversation is closed.
  • Analytics data — Anonymised usage data may be retained indefinitely as it cannot be linked back to individual players.

When personal data is no longer required, CV66 Casino will securely delete or anonymise it so that it can no longer be associated with you as an individual.

9 Your Rights

As a CV66 Casino player, you have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data CV66 Casino holds about you.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data, subject to legal retention obligations.

Right to Restriction

Request that we limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the CV66 Casino support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Some rights are subject to limitations. For example, CV66 Casino cannot delete transaction records that we are legally required to retain. In such cases, we will explain the reason and retain only the minimum data required by law.

10 Children's Privacy

CV66 Casino is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use CV66 Casino under any circumstances.

If CV66 Casino becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and take appropriate action in accordance with our responsible gaming obligations. If you believe a minor has registered at CV66 Casino, please contact our support team immediately.

11 Changes to This Policy

CV66 Casino may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes that materially affect how we handle your personal data, CV66 Casino will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of CV66 Casino after any changes constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically. The current version of the Privacy Policy always supersedes all previous versions.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how CV66 Casino handles your personal information, please get in touch with our support team:

We aim to respond to all privacy-related enquiries within 2 business days. For formal data subject access requests, we will respond within 30 days as required by applicable data protection standards.

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